CUSTOMER SERVICE REPRESENTATIVE- SOONER PACKAGING
Serving in Tulsa, OK, at the Sooner Packaging Division of SMC Packaging Group, the Customer Service Representative is responsible for the receiving of orders, order placement, and expedition of orders in process for various customer accounts. This position is also responsible for the generation and maintenance of all documentation required to meet customer needs.
Reports To: Office Manager
Salary range: $35,000-$45,000, depending on educational level and applicable experience.
An internal candidate’s current salary will be considered.
The right candidate will have growth potential and advancement opportunities.
-Bachelor’s degree preferred, will consider Associate’s degree or other applicable experience.
-Proficient in use of computers: Microsoft suite
-Requires good organization, professionalism, and superior communication skills.
-Requires understanding of customer service and order entry processes, corrugated industry characteristics, and production techniques and ability to learn
-Ability to multi-task, handle stress, and work under pressure, when necessary.
Duties and Responsibilities:
-Processes orders to meet customer requirements, using customer supplied specifications and verbal communication. Indicates special procedures or customer requirements, if any, and processes order for production.
-Draws up or modifies existing specifications for various packaging designs and performs quotations for product as needed. Maintains up to date price lists and distributes as required.
-Expedites orders through production as required and works with the Shipping Department to ensure delivery of product in a timely manner. Operates a forklift, when necessary. Utilizes various reports and close interaction with customers to modify delivery dates, schedule product shortage make-ups, and confirm on time delivery of product.
-Communicates professionally with customers, supervisors, production personnel, and fellow employees. Cooperates and assists in other areas when the need arises.
-Understands and practices all safety requirements and regulations as set forth in Corporate Safety Manual.
It is the policy and commitment of SMC Packaging Group that it does not discriminate on the basis of race, age, color, gender, sexual orientation, national origin, physical or mental disability, or religion.
TO APPLY: Send your resume' and cover letter to Donna.Roberts@smcpackaging.com