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See the SMC difference

Excellent Customer Service

At SMC, we consistently strive to conduct our business in a friendly, timely, and professional manner—placing the highest priority on meeting the unique needs of each customer. We believe that strong relationships are built on trust, responsiveness, and respect, and we work hard to ensure every interaction reflects those values. Whether it’s a quick turnaround or a complex packaging solution, our team is committed to delivering an exceptional customer experience from start to finish.

BRCGS PACKAGING MATERIALS CERTIFIED

SMC Springfield’s Progress Place and Division Street facilities are BRCGS Packaging Materials Certified, meeting global standards for safety, hygiene, and quality. Recognized by the Global Food Safety Initiative (GFSI), this certification strengthens our ability to serve food, beverage, personal care, and pharmaceutical customers with confidence. It reflects our commitment to delivering compliant, high-performance packaging solutions.

Design Department

Each of our locations offers extensive sample and design capabilities tailored to meet a wide range of packaging needs. Whether you’re looking for structural innovation or eye-catching graphic design, SMC Packaging Group has a skilled team of professionals committed to delivering cost-effective solutions that help you protect, present, and promote your product. Our design labs are staffed with seasoned experts who bring years of experience in the corrugated industry, ensuring that every concept is both functional and visually compelling.

Online Ordering Capabilities

At SMC Packaging Group, we’re committed to making your ordering experience as easy and efficient as possible—whether you prefer to place orders by phone, fax, or online. Every customer has access to our secure online portal, available through our website, which enables you to place new orders or release items from inventory anytime—24 hours a day, 7 days a week. This convenient tool is designed to help you manage your packaging needs on your schedule. If you're an existing customer and would like portal access, simply click here to get started.
 

Standards Testing Lab

Our Springfield location is home to our TAPPI Standards Testing Lab. This temperature and humidity-controlled space allows us to accurately test packaging and combined board. Our lab utilizes an oven for conditioning, a fixed beam compression tester, a mullen tester, a full-size box compression tester, and the fixtures necessary to perform in-house materials testing and analysis.

Regional Distribution Services

SMC Packaging Group operates its own transportation fleet, allowing us to efficiently manage deliveries between our locations and serve our diverse customer base with reliability and speed. To help control freight costs, we actively utilize backhauls from our subsidiary plants, suppliers, and customers whenever possible. In addition, we negotiate competitive contract rates for full truckload shipments, ensuring cost-effective and timely distribution across all regions we serve.

"We have been with SMC for more than 10 years and they have provided exceptional support and service. We work closely with many of the teams across their organization and they are always responsive, insightful and professional. We consider SMC a strategic packaging partner."

Dan Puett, Procurement Director at Red Monkey Foods, Inc.

Have more questions? Contact us.

Frequently Asked Questions